Who we are

Pearl Stitch Studio is a bridal alterations studio based at Pearl Stitch Studio, Studio 16, Derwent Business Centre, Clarke Street, Derby, DE1 2BU. We are the controller of the personal information described in this policy. You can contact us at service@pearlstitchstudio.co.uk.

Information we collect

We only collect what we need to look after you and your gown:

• Your name, email address, WhatsApp or phone number
• Your wedding or event date, and details of your gown and the work you would like
• Photos of your gown that you choose to send us
• Fitting notes and measurements taken at the studio
• Payment records (we do not store full card details)
• Reviews you choose to leave

How we use it

• To reply to your enquiry and arrange fittings
• To plan, carry out and finish your alterations
• To contact you about appointments, collection and payments
• To keep accurate business and accounting records
• To share your review, only with your permission

We will never sell your information, and we do not send marketing messages unless you ask us to.

Our lawful basis

We use your information to take steps towards, and carry out, our agreement with you (contract); to meet our legal and accounting obligations (legal obligation); and to run a small, careful business (legitimate interests). Where we rely on your consent — for example, publishing a review or photos of your gown — you can withdraw it at any time.

Who we share it with

We only share information with trusted services that help us run the studio, such as our email, messaging, booking and payment providers, and our accountant. Each is used only for its stated purpose. We may also share information where the law requires it.

How long we keep it

Enquiries that do not lead to a booking are deleted within 12 months. Client records are kept for up to 6 years after your final fitting to meet accounting requirements, then securely deleted. Photos are deleted once your alterations are complete, unless you have agreed we may keep them.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct or delete your information
• Object to, or ask us to limit, how we use it
• Withdraw your consent at any time

To make a request, email us and we will respond within one month. If you are unhappy with how we have handled your information, you can contact the Information Commissioner's Office at ico.org.uk.

Cookies

Our website uses only the essential cookies needed for it to work. We do not use advertising or tracking cookies.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.